Orders & Tracking
How do I track my order? +
Every order confirmation email carries a tracking link. Click it any time to see where your parcel is. If the link has expired or you checked out as a guest, call (877) 555-0142 with your order number and we'll look it up together.
Can I change or cancel an order? +
Yes — within 12 hours of ordering, before it leaves our store. Use the contact form with topic "Order & shipping" and your order number, and we'll sort it out the same day.
Do I need an account to shop? +
No account needed. Checkout works with just your email and shipping address, and your receipt doubles as your order record. If you ever want your history in one place, ask us in store and we'll set that up.
Shipping & Returns
How fast is shipping, and what does it cost? +
Orders leave our store within 1–2 business days. Standard shipping arrives in 3–5 business days; buy online and pick up in store to skip shipping entirely — and take 15% off orders over $50.
What is your return policy? +
Unopened food and supplies can be returned within 30 days with a receipt. If your pet refuses a new food, bring the opened bag back within 14 days and we'll exchange it or help you find a recipe they love instead.
Privacy & Cookie Policy
What do you do with my information? +
We use your details only to run your order — confirmation, shipping updates and support. Newsletter subscribers also get shop news and can unsubscribe any time. We never sell personal information, and cookies on this site remember only essentials like your cart and currency choice.
Terms of Service
What are the ground rules? +
Prices are in the currency you select at checkout and include nothing hidden. Promotions can't be combined unless stated. Pet food guidance on this site is general information, not veterinary advice — when in doubt, check with your vet. Anything unclear? Ask us; a human replies.